Our Quality Policy and Certifications
As Tuna Project Global Ticaret A.Åž., our understanding of quality lies at the heart of all our activities. Keeping customer satisfaction at the highest level, adopting continuous improvement principles, and ensuring information security are integral parts of our corporate culture. In this direction, by complying with internationally recognized management system standards, we continuously improve our processes and are certified by independent organizations.
ISO 9001:2015 Quality Management System
The ISO 9001:2015 Quality Management System certificate demonstrates that Tuna Mining continuously improves the quality of its products and services and maintains the highest level of customer satisfaction by adopting the principles of customer focus, leadership, employee involvement, process approach, improvement, evidence-based decision making, and relationship management. 1 This certificate is proof that we have implemented a management approach in all our processes that complies with international standards.
ISO 10002:2018 Customer Satisfaction Management System
The ISO 10002:2018 Customer Satisfaction Management System certificate demonstrates that Tuna Mining has adopted a systematic approach to effectively and efficiently handle customer complaints, evaluate customer feedback, and enhance customer satisfaction. This certificate is an indication of the importance we place on understanding and exceeding our customers' expectations.
This internationally recognized certificate demonstrates our systematic approach to effectively addressing customer feedback, generating solutions, and increasing satisfaction levels.
ISO 27001:2022 Information Security Management System
The ISO 27001:2022 Information Security Management System certificate demonstrates that Tuna Mining has implemented a comprehensive information security management system that includes the necessary policies, procedures, and controls to protect the confidentiality, integrity, and accessibility of all information it possesses. This certificate is proof of our commitment to ensuring the security of our customers' and business partners' information.
With our data security-based infrastructure, we guarantee the confidentiality and integrity of both internal company information and customer data. This certificate is an indication of the importance we attach to information security.
Quality Policy
As Tuna Mining, we see the concept of "quality" not just as an outcome, but as a process in every field we operate in. Our quality policy is based on the following principles:
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Customer Focus: We accurately analyze customer needs and offer products and services that exceed their expectations.
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Continuous Improvement: We regularly review processes in all our operations and take steps to increase efficiency.
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Legal and Ethical Compliance: We fully comply with local and international regulations in all markets where we operate.
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Employee Development: We support the personal and professional development of our employees through training and awareness initiatives.
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Sustainability and Safety: We produce using methods that respect nature and comply with occupational health and safety principles.
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Traceability: We manage every process from raw material to the customer with transparency and securely store quality records.